Poor customer service is the reason that I will never go back to Comcast.
Poor programming choices compared to what the newer providers offer is why I
will never go back to Comcast. I don't need cable to be able to watch what
I can't believe that they have the gall to take a state where poverty is
the state of the economy and expect people making $20/hr before taxes can afford
to spend $200/mo on entertainment services. In my theory of financial evolution,
entertainment is the least important expense for anyone to take on. In this case
of poverty these are going to be contract services for at least 3+ years to keep
people from canceling after they realize they have been scammed. But scams are
the Utah way of doing business and our governmnent and legislators promote
it.Technology is crippling the economy with technology that is over
70 years old invented in 1945. Its putting all the eggs in one basket and its
going to destroy families and homes and jobs that people can't even
conceive of becasue they are so ingrained into a single funneled living
experience. Technology is a weakness and crutch and its making people ignorant
of their own worth and self esteem. None of this is new technology, its all been
reformatted to fool the uneducated college trained minds to believe it is new
and miracle like.
My experience with Comcast has been quite negative.
Hmm, there's a good handful of wording troubles in this article that I hope
these guys will fix!1. Starting with the paragraph that goes
"The X1 is agnostic," the wording of "smartphones or iPhones" is
an errant phrase because iPhones ARE smartphones. So if they feel like it's
important to differentiate between iPhones and other smartphones, they should be
using a wording like "iPhones or OTHER smartphones." If differentiation
isn't so important, then just "smartphones" would be sufficient.2. Right after, in that same paragraph, the wording "iPads or
tablets" is problematic for the same reason. It should either be "iPads
or OTHER tablet computers," or just "tablet computers" to cover them
all if differentiation between the general and iPads specifically isn't
really that important.3. In the paragraph right above the subheading
"Bundling," the wording of "phone, Internet and cable service"
is troublesome because from Comcast, phone and internet service ARE part of
cable service, and it doesn't mention TV service. The proper wording for
that would instead be "phone, internet, and TV service."4.
Right under "Bundling," there's a similar error with "Internet
and cable providers." Internet service IS part Comcast's cable
We’ll say for years there is only one grocery store in town and no other
way to buy groceries. The problem is, we have to buy our groceries in a package
deal. We have to pay X dollars a month but they choose what food items we can
have, whether we want or need them. In fact, most of the items that they
provide, we would never use. Then, new stores move into town, stores that give
us the selection and choice we want. Now the old store has a problem, they want
our business back so they have to come up with new twists on the old way of
doing business. I hope my mother didn’t raise me to be a fool.
(Continued from previous, here:)5. In the second paragraph under
"Bundling," there's *another* error like that. It's in
"Internet, cable or phone options." Phone and internet services ARE
cable services from Comcast, and no TV is mentioned. It should say
"internet, phone, or TV options" or "internet, phone, or television
options."6. And then in the first paragraph from the DirecTV
section, there's this error: "DIRECTV was this year's top cable
provider." DirecTV does *NOT provide* cable-*anything*! Maybe they meant to
say "extended TV service provider" or something like that.
What a bunch of negative nellies. I have been a Comcast subscriber for a long
time and couldn't be any happier. Seriously, by a LONG shot, the fastest
internet speeds, free exchanges on equipment upgrades,excellent cable options,
and my phone service works great for my children. Quit being so
negative and just get a grip on the fact that technology is a wonderful thing
and makes my life easier. Comcast enables me to utilize all these technologies
in a seamless fashion.I for one am grateful for technology and
Comcast does the best job bringing it all together. Sure it's a little
expensive - it just a necessity in life and I am used to paying for it. Good
luck with all your negativity. I seriously feel like I am missing something. I
call Comcast on occasion and never received anything but great customer service.
In fact, the only times I haven't I have taken a survey after and received
a call back from a supervisor wanting to talk about my experience and ensuring
everything is taken care of and that I leave a satisfied customer, which, as you
can see, I am!
re:RedBloodFreedom of choice is wonderful. I can go to my new store where
their products fit my needs very well and I’m happy with the arrangement.
You can stay with the old store where their products fit your needs and
you’re quite happy.
I have Comcast cable for my computer, my television and my land line phone. The
service satisfies my needs and works just fine. Our cell phones have become a
necessity in our lives but we would prefer them to be just cell phones and not
all that other stuff. We are both in our late 70’s.We would
hope that someday business will get back to the notion of only requiring people
to pay for the things they want and not all the other things of the
I've had Comcast Triple play for years, can't beat all the phone
features, 50 Mb internet, and tv programing. Tried satellite, went back to
Most all these features were available from Dishnetwork a while ago and a lot of
them a long time ago. The killer feature is their instant 30 second
skip. Once you have used it it is annoying to be without it. The Hopper with
Joeys? Every Primetime show recorded for you to watch with commercials removed!
All for less than any cable service.I have had Dish for about 15
years I think.Tough to beat cable for Internet speeds though.Competition is good and clearly we need more of it because all the
services are too expensive. It won't be too long though we will be able
to just use the Internet and the new Chromecast (or equivalent) and just cut the
satellite/cable cords and be freed from these ridiculous bills for zillions of
channels nobody watches!Give me a-la-carte or go the way of the
@ The Final WOrdIf the 'killer' feature for Dish is the
30-second then they're in trouble. If Comcast subscribers google 30-second
skip they can easily (I did it years ago and have used it ever since) program
their Comcast remotes to do the exact same thing. It's not a killer
feature - it's basic and Comcast can do it.I agree strongly in
relation to your comments about a-la-carte. Couldn't agree more. There
are SOOOOO many programs and channels I am paying for that me and my family
never watch. In fact, in reality, the only real reason I have cable is for
college football that only runs 4-5 months a year. Once an ESPN app, along with
other sports related pay to view channels surface, I'll be the first in
line to cancel my cable subscription.
I would love for Google Fiber to come to Salt Lake County, it would force
Comcast and Century link to lower their prices to compete. A recent article
stated most people only want cable for internet then do voip or magic jack for
phone, then do netflix or tv over the internet, in response a Comcast rep told
me corporate came down on them and told them they want to do away with special
internet only prices. coaxial cable is an old technology, cable and phones
companies would be wise to invest in more fiber optics. Utopia would have helped
salt lake more with fiber optics but lawsuits from Comcast and Qwest at the time
took much of their funding.
Call me negative, but after 10 years of knuckling under to the monopoly Comcast
had in my area in Oregon, and paying rate increases every year, and experiencing
the worst customer service in my LIFE, I fired Comcast 18 years ago. I will never be a customer of Comcast again. If it became the
only option, I would do without.They have missed out on about $20K
from me in those 18 years. Do they care? Probably not.Am I glad I
didn't give them the $20K? You bet!