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In order to keep a positive affect on the workplace, Darlene Price, author of "Well said! Presentations and Conversations that get Results" points out 10 phrases to avoid.

I can't do that
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Along with this, avoid "That's impossible" or "That can't be done." This presents to your boss and coworkers that you are pessimistic, not constructive and stubborn.

You should have...
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This or the cousin phrases, "You could have..." or "You ought to have..." imply finger pointing. Use "Please help me understand why..." instead.

That's not my job
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If you are asked to do something by your boss. co-worker or customer, it is your job.



If feeling overwhelmed with tasks try saying "I'll be glad to help you accomplish that. Given my current tasks of A...B... and C... which of these would you like to place on back-burner while I work on this assignment?"

This may be a dumb question, but...
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Get rid of this self-deprecating phrase along with, "I may be wrong, but..." Just say your comment.

I'll try
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Trying implies it might not happen. Say "I'll get it finished" to make it more positive.

I think
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When presenting solutions or ideas, present them effectively. Be assertive. "I believe" is subtle in difference, but is more confident.

...don't you think?
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Along with "...isn't it?" and "...okay?" when these phrases are eliminated, it tacks on certainty and recommendation.

I don't have time for this right now
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Substitute "I'd be glad to discuss this with you. I'm meeting a deadline at the moment. May I stop by your office this afternoon at...?"

...but...
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The word "but" cancels anything that comes before it. Substitue "and" instead.



Example: "Our process is fast, easy and affordable, but we can't install it until June."


He's a jerk
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Judemental statements about anyone such as "She's lazy," "They're stupid," or "This company stinks," convey a negative attitude and can tank your career quickly.